Overview
You may already know that once connected, Lite Retailers have the ability to place orders directly with brands through JOOR (see the Lite Retailer User Guide - Chapter 5: Placing Order with my Brands). But what should you expect after your items have been added to your cart? This article will go over best practices for managing your order(s) once you have quantified your items from the catalog.
How to View & Manage Multiple Orders
If you are placing orders with more than one brand, the cart will automatically separate the orders at the top of the cart. You are able to switch orders by clicking on the brands’ respective tile.
In addition to orders separating by brand, you may encounter items splitting into multiple delivery tabs. This usually happens when choosing items across multiple linesheets with different delivery dates. You can view these orders individually by clicking on each tab. If the tabs exceed more than 4 you will need to scroll to the right to access the rest.
When & How to Cancel Orders
Sometimes Lite Retailers will need to update items they have already placed in the cart. Changes like adding or removing styles/items can easily be updated without having to cancel orders, but we recommend canceling orders when:
- You no longer want to purchase these items
- The order was placed by mistake
- If directed to do so by the brand
When dealing with multiple orders, JOOR gives you the option to CANCEL ALL or cancel orders individually by scrolling down each order tab and clicking CANCEL ORDER.
Orders that have been canceled in your cart will appear on the Orders List page under Cancelled. Make sure to check mark the ‘Cancelled’ option to see the cancelled orders.
Common Checkout Errors
- Array - means that the order or retailer information is missing or formatted incorrectly. If your shipping or billing information needs updating, these fields will be highlighted in red on the checkout review page. Since these edits can only be adjusted by the brand, you will need to contact the representative for the order to complete the updates before you are able to checkout.
- Complete date must be at least XX days after start date - refers to the linesheet shipping window of each order. The complete ship date must be after the start ship date and the difference between them must be at least equal to the minimum delivery window set on the linesheet by the brand, if one is present.
- Insufficient inventory - will appear when the amount of units you chose for a style exceeds what a brand has available. Styles that need to be adjusted will appear highlighted in red.
- Minimum quantities not met - refers to style or order minimums set up by the brand. If you see this error, it means that the brand requires a minimum amount of units either for a style or the entire order.