Using JOOR Pay

• Requesting Payments From Retailers
• Retailer payments By Credit Card
• Brand Paying On Behalf Of Retailer with a Credit card
• Viewing Payment Status
• Invoice Billing Address

Overview

In this article we will go over step-by-step instructions for requesting payments from Retailers and the different payment methods Retailers can use to pay for their orders using JOOR Pay.

Requesting Payments From Retailers

Brands that have signed up for JOOR Pay can send their Retailers invoices for their orders via the following steps. Please note that only Users who have the “Allow Invoice Retailer” permission enabled will be able to send invoices. Follow the steps below to request payment from retailers:

1. Hover over Orders and click on Manage Orders
   
2. Select an order then click the Action button and select Send Payment Link(s)
   
3. Click on Send Automated request.
   
4. The Retailer will then receive the invoice via email. Please note that the “Reply To” contact on the invoice will be the brand user who generated the invoice.

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Retailer payments By Credit Card

Once the retailer has clicked on the “Pay Now” button in invoice email they will be redirected to the Payments Page. The retailer will be able to pay for their order with several different payment options including Credit Card payments. To pay with Credit Card follow these steps:

1. Select PAY wIth Card as Payment method
2. Enter the Card Number/Name on card /Expiration Date(expiration date should be formatted MM/YY) & Security Code.
   
   
   
3. Once you have entered all of the information click on Complete Payment

Once the payment has been completed a “Success” message will appear and the transaction history will update.

Brand Paying On Behalf Of Retailer by Credit Card

Brands also have the ability to pay on behalf of their Retailer with a credit card(only)by following the steps below:

1. Click on the order from the order’s page
2. Click on the Pay tab.
3. JOOR Pay checkout will populate​
   
4. Brands can then select ‘Pay with card’ as payment method and submit the payment to be successfully processed

Viewing Payment Status

Payment statuses can only be viewed from the JOOR Pay orders tab

• Payment status will be “Paid” when the total payments equal or exceed the grand total on the order
• Payment status will be “Unpaid” if the total payments are 0
• Payment status will be “Partially Paid” if the total payments are greater than 0 but less than the “grand total” on the order
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Invoice Billing Address

Please note that all Billing Addresses need to include the following information:

• Valid 2 letter state, province or territory(This only applies to the the following countries: United States, Australia, Japan, and Canada)
• Valid 5 digit numeric Zip Code or postal code

You can use the Order Review Page to edit the Billing Address of the order or edit the Billing Address saved at the connection level directly from the connection page for future orders.