Overview
Our data team can handle customer database imports of up to 100 connections within 24-48 hours given that the data is formatted properly in Excel.
Formatting Customer Data to Comply with JOOR Standards
- Log into your JOOR account
- Navigate to the Products Tab and then click on the Upload Data option from the drop-down.
- You can access all the data templates from this article. Download the Customer Data Template.
- Fill out the Excel Template (Template tab)
- Note that the PINK shaded columns are mandatory (Customer Name, Address 1, City, State, Country, Email, Price Currency, Price Label)
- State field is required for customers based in Australia, Canada, Japan, or United States and will also turn PINK when a relevant country has been selected.
- The Price Currency and Price Label need to match the existing Price type(s) on your account. To check your price types and the labels attached, please check your Order Settings page
How to Submit a Data Request
- Return to the Upload Data page and begin entering the necessary details.
- An email containing Data Request Updates from our Data Team will automatically be sent to your email address.
Note: You have the option to include additional email addresses if desired. Select "Add/Update Connections" from the dropdown menu, and if necessary, provide any specific instructions (e.g., "Please process before MM/DD date to enable order placement for Event X").
- Finally, upload the Excel File that you've prepared in advance.
- Once finished, simply press "Submit."
Note: Please inform us of the deadline for the connections to be uploaded. While we strive to process your request within 48 hours, please note that depending on agent availability, it may be completed sooner.
- Upon submission, both you and all designated contacts will receive an email confirming receipt of your request. Our Data Specialists will promptly review the submission and reach out if further information is required or if the file does not meet our Data Standards. Additionally, you will be contacted once the request has been successfully processed for confirmation.