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External Payment Request Enhancements

Updated

Overview

We have improved the experience of creating a payment link for an order external to JOOR. Now, the process for creating external payments includes all the same capabilities as the automated payment request for orders on JOOR.

When sending an external payment request through JOOR Pay, brands can now create and customize a request for payment similar to sending a payment link for a JOOR order. This payment link will direct retailers to the payment page where they will be able to fulfill the payment.

Navigating to External Payments

  • External Payments can be reached through the External Payment page under the “Payments” global navigation

  • A popup window appears for the default Automated Request.

Partial Payment Request Options

  • The Partial Amount sections allows the Brand to customize:

    • Payment ID

    • Payment Amount

    • Currency

    • Due Date

    • Retailer billing information

      • Retailer

      • Retailer Email

      • Billing Street Address

      • Billing City

      • Billing Country

      • Billing State/Territory

      • Billing Postal Code

    • BCC Additional Emails

  • When entering the Retailer name into the Retailer field, results will show for matching existing billing addresses for the retailers previously saved by the Brand.

    • Or the Brand can choose to create a new Retailer

  • If an existing Retailer is selected, any corresponding billing address information saved by the Brand in JOOR will populate in the remaining Retailer/Billing fields.

  • If a new Retailer is created, the Brand will need to fill in the remaining fields manually. This will not be saved in the Customer Specific Data.

  • Clicking Send Automated Request will send a default payment request email with the payment information entered by the Brand to the Retailer (similar to an automated request sent for an order in JOOR).

  • Alternatively, the Brand can select the dropdown arrow and Send Customized Request.

  • Once the request is sent, the Brand will be redirected to the JOOR Pay External Payments page where the new request will be listed.

Making an External Payment

  • When a retailer clicks Pay Now in the payment request email, they will be redirected to the Pay Now page for the request.

  • Once an external payment request is paid by the Retailer, the Payment Status will reflect as Paid on the Brand’s External Payments page in JOOR.

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