Can a client make a down payment?
Yes; to apply a down payment, go to your invoice page and apply a partial payment to the order. Once the down payment is made, the order summary will be updated to reflect the payment details.
How do I include a customer discount in my invoice?
Your JOOR discounts will be automatically carried into your invoice. If you apply a sku-discount, it will factor into the order total as on JOOR today. If you apply an order-level discount, it will be subtracted from your order total, as on JOOR today. Details will be reflected in the order summary on your invoice.
In what currency will my invoice be processed?
Your invoice will be paid in whatever currency was assigned to the order.
Can I adjust the payment currency?
You may, you will need to adjust the currency on order and that will be reflected on the invoice.
I forgot to apply a discount/include an item/add shipping or VAT/tax to my order… can I edit the order now, after the invoice has been sent?
If your edits (e.g. apply the discount, remove an item) lower the cost of the order, and the invoice was previously paid, please make the edits to the order (your grand total will be updated to reflect the actual amount on the order, and the balance due will become negative) and then you can refund the difference to the customer via Reach.
If your edits (e.g. add shipping or VAT/tax, add an item) raise the cost of the order, and the invoice was previously paid, please make the edits to the order and then re-issue the invoice. Your grand total will be updated to reflect the actual on order, and the balance due will become positive. Your customer may apply payment of the difference.
Can I re-invoice a retailer?
Yes, you can re-invoice a retailer. Just select the orders you want to invoice, and reuse the bulk action to resend an invoice.
If I resend an invoice, will I know the original invoice date?
Your latest invoice date will be reflected on the “Invoice” column on the orders list on JOOR.
My buyer says they haven’t gotten the invoice. Can you confirm which email address it was sent to?
The invoice was sent to the email shipping contact for your order.
I sent my invoice to the wrong person. Can I void it?
In this case, please reach out directly to your order contact to explain that the invoice does not need to be paid.
Can I export my invoice Paid status to my ERP?
Currently, you cannot export your order Paid status. This is something we will be working on soon.
How can I tell which orders have been invoiced?
You may see which orders are paid or unpaid on your orders list page; if you hover on a paid status, you will also see dates of any previous payments on your orders list. You will also see the Invoice status in its column on the orders list.
How do I adjust the contact that receives my invoice?
If you change the ship contact on order, that will be reflected as the contact that receives your invoice.
Are my invoices linked to my payment terms on JOOR?
Currently, your invoices are not linked to your JOOR payment terms. You may determine when to send invoices by using the bulk action on the orders list page.
How can I tell which orders have been paid?
You’ll be able to see the Payment Status on orders list, which reflects the total payments on order:
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Payment status will be Paid if the total payments equal or exceed the "grand total" on order
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Payment status will be Unpaid if the total payments are 0
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Payment status will be Partially Paid if the total payments are greater than 0 but less than the "grand total" on order
Can I save my customer’s credit card to charge the invoice later?
Currently, you can save credit information after making a successful payment..
I accidentally submitted my payment twice on my invoice?
If you overpaid, you can reach out to the brand contact on your order (specified on your invoice) to refund the overpaid amount.
As a brand, you can search and see the associated transaction in Reach. There, you can refund an amount partially or in full.
Can I pay using multiple credit cards?
Yes, just submit multiple partial payments via the invoice page.
How can I update the shipping or VAT/Tax amount on an order?
For Shipping: on your order review page, enter the Shipping amount and click save. It’ll be automatically carried through to your invoice.
For VAT/Tax, on the Invoice page, enter the VAT/Tax amount on the Invoice itself. This will be carried through to your retailer’s invoice, but will not be editable on their side.
Does my retailer need to log in to make a payment?
There are a couple of ways you could collect payments from retailers, without buyers logging into JOOR:
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Your reps will be able to make full or partial payments on behalf of retailers. Any permitted rep may click the View Payments button on any order page to access the invoice, and can submit a payment on behalf of a retailer.
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When you invoice your retailers, they'll be able to click through the notification email to a secure, tokenised version of the invoice, which they can access without logging in to JOOR.
What happens if my order is “short” inventory after being exported to my ERP?
If inventory becomes unavailable before your retailer has paid, please adjust your order to reflect the latest quantities that are available to ship. The updates will be automatically reflected on the invoice. If inventory becomes unavailable after your retailer has paid, you may submit a full or partial refund via Reach.
What happens if I want to split my invoices (for example, if items are shipping at different times)?
In this case, you may create one order for each shipment. Your invoice will automatically be generated from the order information.
Alternatively, you could keep multiple shipments as a single order and process a partial payment for each shipment.
How can I update Order Payment Status to Paid or Partially Paid?
Record Manual Transactions for Payment received not through JOOR Pay from the Invoice Page. Click Create on the Manual Transactions section header to add a manual transaction. JOOR system will update Order Payment Status and remaining invoice balance based on manual transaction amount.
How can I turn off View Payments option for Lite Retailers ?
View Payments option can be enabled or disabled for Lite Retailers from the Payments setting page.