I forgot to apply a discount/include an item/add shipping or VAT/tax to my order, can I edit the order now, after the invoice has been sent?
If your edits (e.g. apply the discount, remove an item) lower the cost of the order, and the invoice was previously paid, please make the edits to the order (your grand total will be updated to reflect the actual amount on the order, and the balance due will become negative) and then you can refund the difference to the customer via ‘Reach’.
If your edits (e.g. add shipping or VAT/tax, add an item) raise the cost of the order, and the invoice was previously paid, please make the edits to the order and then re-issue the invoice. Your grand total will be updated to reflect the ‘actual order’, and the balance due will become positive. Your customer may apply the payment of the difference.